Do you bear in mind touring this yr? The reminiscence in all probability brings again photographs of hours-long safety traces and boards that flashed the “canceled” and “delayed” far more than they mentioned “departed” or “on-time.” If these experiences left you feeling unhappy at a North American airport, you are not alone.
In keeping with the J.D. Energy 2022 North America Airport Satisfaction Research, everyone seems to be much less glad in the case of airports basically. On a 1,000-point scale, general satisfaction dropped by 25 factors since 2021.
“The mix of pent-up demand for air journey, the nationwide labor scarcity and steadily rising costs on every thing from jet gas to a bottle of water have created a situation wherein airports are extraordinarily crowded and passengers are more and more pissed off—and it’s prone to proceed by 2023,” mentioned Michael Taylor, journey intelligence lead at J.D. Energy, in a press launch. “In some methods, this can be a return to regular as bigger crowds at airports are inclined to make vacationers extra frazzled, however in instances the place parking heaps are over capability, gates are standing room solely and eating places and bars aren’t even open to supply some reprieve, it’s clear that elevated capability in airports can’t come quickly sufficient.”
Some extra key findings from the research additionally in all probability will not be too shocking for anybody who has needed to trek by an airport in current months. Greater than half of the vacationers surveyed described airport terminals as severely or reasonably crowded, which traces up with responses from 2019. When it got here to purchasing meals and drinks on the airport, an elevated variety of individuals (from 20% in 2021 to 24% in 2022) reported not shopping for something due to the worth.
So which airports have been supplied probably the most satisfying experiences in 2022? Minneapolis-Saint Paul Worldwide Airport ranks highest out of all mega airports on the continent, with a rating of 800 out of 1,000. San Francisco Worldwide Airport ranks second whereas Detroit Metropolitan Wayne County Airport and John F. Kennedy Worldwide Airport tied for third. And no disrespect to JFK (effectively, perhaps somewhat), but when that airport is on the high of our lists, Joe Biden and Beyoncé have been proper. America has an issue.
The least satisfying mega airports are:
- Los Angeles Worldwide Airport
- O’Hare Worldwide Airport
- Newark Liberty Worldwide Airport
Do these outcomes shock you in any respect? Beneath, you possibly can see the whole rankings for mega, giant, and medium-sized airports in North America.