CLEVELAND, Ohio – Cleveland Hopkins Worldwide Airport continues to position close to the underside in a rating of equally sized airports, in accordance with a nationwide research of traveler satisfaction.
Cleveland ranked third-to-last amongst medium-sized airports, in accordance with J.D. Energy, the buyer analysis and information agency. Solely Hollywood Burbank Airport in California and Kahului Airport in Hawaii scored worse.
Indianapolis Worldwide Airport was the top-ranked medium-sized airport, outlined as these with 4.5 million to 9.9 million annual passengers; Pittsburgh’s airport was second and Jacksonville was third.
Yearly, J.D. Energy surveys air vacationers about their experiences in North American airports, querying passengers about all the pieces from terminal amenities to baggage declare to meals and beverage choices.
Total, buyer satisfaction numbers declined in 2022, as journey demand surged amid employees shortages, flight cancellations and worth will increase.
“The mixture of pent-up demand for air journey, the nationwide labor scarcity and steadily rising costs on all the pieces from jet gas to a bottle of water have created a situation wherein airports are extraordinarily crowded and passengers are more and more pissed off — and it’s prone to proceed by way of 2023,” stated Michael Taylor, journey intelligence lead at J.D. Energy.
Explicit areas of frustration, in accordance with the survey:
* overcrowded amenities, as greater than half (58%) of vacationers describe the airport terminal as severely or reasonably crowded;
* inflationary worth will increase; practically one-fourth (24%) of vacationers stated they didn’t make any meals or beverage purchases as a result of they had been too costly;
* parking points; a big improve in vacationers complained each a few scarcity of parking in addition to the associated fee.
Taylor famous that Cleveland Hopkins was one of many few airports to see its scores enhance from 2021 to 2022, from 772 to 780 out of a doable 1,000. Areas of enchancment included safety screening and entry to the airport, he stated.
And Cleveland’s rating of 780 was higher than the nationwide common of 777, which included the most important airports within the U.S.
Whereas its survey scores have elevated in recent times, Cleveland Hopkins constantly ranks beneath many of the 18 medium-sized airports within the U.S.
Within the mega-airport class – with greater than 33 million passengers – Minneapolis, San Francisco and Detroit airports had been ranked the three finest, whereas Los Angeles, Chicago O’Hare and Newark had been the three worst.
Within the large-airport class, with 10 million to 32.9 million passengers – Tampa, John Wayne (in California) and Dallas Love had been the highest three, whereas Kansas Metropolis, Honolulu and Philadelphia ranked worst.
The research is predicated on a survey of greater than 26,000 U.S. or Canadian residents who traveled by way of a minimum of one U.S. or Canadian airport throughout the previous 30 days. Vacationers evaluated both a departing or arriving airport from their round-trip expertise. The research was fielded from August 2021 by way of July 2022. For the entire rankings: tinyurl.com/powerairports