There’s nothing extra thrilling than packing your luggage and heading off in your subsequent trip. Chances are high, you’ll stay glad — except you’re heading to an airport in Los Angeles.
Air journey has grown more and more hectic through the years, with vacationers suffering from canceled flights, overpriced foods and drinks, shrinking seat sizes and stingy facilities.
In its annual buyer satisfaction examine, J.D. Energy ranked North American airports from the most effective to worst on six key components — terminal services, airport arrival/departure, baggage declare, safety test, check-in/baggage test and meals, beverage and retail.
A number of California airports made the listing — for higher or worse.
Two Los Angeles airports ranked fairly poorly — the Hollywood-Burbank Airport was named the worst airport in its class, scoring 763 factors out of a potential 1,000 factors.
The Los Angeles Worldwide Airport (LAX) was named third worst in its class, scoring 753 factors out of a potential 1,000 factors.
Airports have been categorized primarily based on sizes together with “Mega,” “Massive,” and “Medium.”
Over 26,000 fliers have been surveyed for the examine, with total satisfaction declining from 2021, in accordance with the examine.
Virtually 60% of vacationers say airports are too crowded, whereas practically one-fourth prevented buying meals and beverage as a consequence of excessive costs. Lofty parking charges paired with tough parking additionally dragged down the general rating.
The 5 worst mega airports in 2022 in accordance with the J.D. Energy North America Airport Satisfaction Research are:
- Newark Liberty Worldwide Airport in New Jersey
- O’Hare Worldwide Airport in Chicago
- Los Angeles Worldwide Airport
- Boston Logan Worldwide Airport
- Toronto Pearson Worldwide Airport
The 5 worst medium-sized airports are:
- Hollywood-Burbank Airport
- Kahului Airport in Hawaii
- Cleveland Hopkins Worldwide Airport in Ohio
- Bradley Worldwide Airport in Conecticut
- Eppley Airfield in Nebraska
On the flip facet, the 5 greatest mega airports are:
- Minneapolis-Saint Paul Worldwide Airport in Minnesota
- San Francisco Worldwide Airport
- Detroit Metropolitan Wayne County Airport and John F. Kennedy Worldwide Airport tie for third place
- Harry Reid Worldwide Airport in Las Vegas
- Orlando Worldwide Airport in Florida
“The mixture of pent-up demand for air journey, the nationwide labor scarcity and steadily rising costs on every part from jet gasoline to a bottle of water have created a situation by which airports are extraordinarily crowded and passengers are more and more pissed off—and it’s more likely to proceed by way of 2023,” stated Michael Taylor, journey intelligence lead at J.D. Energy. “In some methods, this can be a return to regular as bigger crowds at airports are likely to make vacationers extra frazzled, however in instances the place parking tons are over capability, gates are standing room solely and eating places and bars should not even open to supply some reprieve, it’s clear that elevated capability in airports can’t come quickly sufficient.”
Take a look at the total examine on the greatest and worst airports in North America in 2022.
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